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Housekeeping Supervisor

LSS - Wimbledon 2019 logo
Pay: paid weekly
Job Type: Bar/Catering/Hospitality
Location: London A E L T C Championships Ltd, PO Box 98 United Kingdom
Category: Parttime/Holiday
Available from: Always Recruiting
Finishes on: Ongoing Position
Type of work: Part Time, Indoor , Evening Work, Daytime Work, Weekend Work
Job reference: E02762029
Catering/Hospitality/Leisure 2019-02-07 2019-03-06

Job Description

• Regular contact with Operations manager and Contract manager to ensure any building faults or defects are reported and cleaning is of the required standard.
• Provide up to date performance analysis and deliver statistical information for financial and performance areas of the service
• Provide technical reference for the team on all aspects of cleaning service delivery and guidance on complex issues and ensure a robust training programme in use of specialist equipment, systems and work methods.
• Improve procedure and process to support the continuous improvement of the service, including monitor of customer satisfaction levels, analysis and improvement in procurement of cleaning stores and equipment.
• Manage staff resources allocated to the team and use judgment to deal with daily unforeseen problems with limited guidance, within established processes and procedures.
• To take a direct interest in the health and safety of yourself, your subordinates and others who may be affected by your work activities.
• To help direct and develop the statutory and legal H&S obligations of the company.
• Ensure the team fully adheres to all procedures, they are well prepared for internal and external audit, and maintains legislative Health and Safety requirements.
• Ensure that all equipment is maintained to a high standard.
• Planning of staff hours and rotas to ensure all areas are completed within the time allowances and to the correct standards.
• To provide daily sign in and out records for payroll to process and to be summarised for the operations manager and contract manger to discuss.
• Performance management of staff following policies and procedures e.g. absence management.

Administration Ensure that:
• Help Desk requests are actioned and updated and logged for reporting purposes
• Weekly and Monthly audits completed using Mpro 5 system and discussed with operations Manager.
• To build relationships with key clients at the venue to deliver a better service to them. Communicate effectively at all times; acting as a communication link between the client and management.
• Ensure SLAs in place with clients are adhered to and performance monitoring processes in place

Qualifications

  • • Strong management skills and experience of soft services delivery especially housekeeping. • Strong administration and project management skills are required. • Experience in the event/ hotel industry or in a service related field is desirable. • Experience of staff training is desirable. • Proven ability to deliver quality customer service and ensure issues are effectively resolved in a timely manner. • Good financial management skills. • An understanding of Health & Safety legislation (HASAW). • Knowledge of Windows based applications. • Analytical and Problem Solving Skills.
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