ATA Apprentice Administration J2860

• Carry out the function of scanning & coding documents to enable them to be available to the whole of the Practice Team in an accurate and timely manner via the computer system


• With the assistance of the IT helpdesks and other system providers, provide IT Support to the whole practice


• Carry out all duties in accordance with guidelines and protocols


• Liaise with other members of the Primary Health Care Team and others as necessary to carry out the duties of the Post


• Bring to the attention of the IT & Data Manager any anomalies or matters that the Post Holder would reasonably be expected to identify which impact on the data being recorded or the Practice in general


• Bring to the attention of the IT & Data Manager problem areas, backlogs and areas of difficulty as and when they arise


• Provide, where reasonable, cover during periods of holiday and/or absence to other members of Practice Administration Team

• Maintenance of Pathology results


• Registration Links – amendments and deductions of medical records


• To produce and maintain Access reports and produce any other regular reports needed in future by the management team


• Administering the Practices Online appointment registration process


• When necessary assist the IT Manager with QOF and Enhance Services processes


• To assist with providing appointment reminders using a Text Message Service


• To assist maintaining our recall process to ensure patients are sent invites to attend their appropriate clinic


• Ad hoc tasks relating to Patient Registrations

• Monitor, maintain, troubleshoot, rectify or report computer network, servers, and UPS, workstations, printers, systems, touchscreen and  software problems including the Practice telephone system


• Setup new users on all software used within the practice or use relevant helpdesks when necessary


• Liaise with system supplier help desks (clinical and telephone systems) and IT support personnel


• Set and monitor overnight system backups and implement restore procedures


• Monitor electronic links with Gloucestershire Family Health Services and others as necessary.  Identify and rectify all rejections ensuring continuity and accuracy


• Monitor and maintain Pathology and other links with Laboratories and other agencies and identify, rectify or report any problems that arise


• Development and maintenance of the Practice Website and Intranet


• Liaise with the Primary Care Trust on the management, acquisition and disposal of IT equipment


• To arrange Toner and Drum Recycling


• To maintain and update patient information system, including producing our own bespoke media

• Willingness to learn


• Flexible with the tasks they undertake


• Confident but willing to listen and not be afraid to ask questions


• Good communicator


• Smart Appearance


• Able to work independently


• IT Literate:  Proficient at Word/Excel


• Must understand the importance of confidentiality

• Ability to deal with pressure


• Common sense


• Enthusiasm


• Motivation


• Reliability

• Ability to learn


• Can plan and organise


• Can use technology


• Good communicator

Progression onto the Advanced Apprenticeship and ultimately a full-time job/Wage increase/Further training within a supportive company, with the potential to specialise in a specific area.