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IT Support Apprentice

WYTECH
Pay: £138.75
Location: Derbyshire Ashbourne United Kingdom
Category: Entry Level
Available from: Feb 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02761376
IT 2019-01-16 2019-02-16

Job Description

This apprentice position is aimed toward someone looking to start a career in IT but has little or no experience. Full training and mentoring will be given over the 12-month period of your apprenticeship with the opportunity to advance to a full-time role within the company.



You must possess excellent communication and organisational skills as well as being able to respond to management queries and requests from the end user.



Responsibilities and duties:




  • Act as a first point of contact for all IT queries

  • Assist the IT Manager in projects that are occurring across the business

  • Responding to client emails and support calls and updating them on issue status

  • Desktop and application support in a Windows / Microsoft Office environment

  • Repairs and upgrades

  • Diagnosis on PCs, peripherals and applications

  • Troubleshooting and performance monitoring

  • Administrative tasks within department, such as reporting and documentation

  • To ensure that commitments to customers are delivered

  • To demonstrate professional behaviour at all times to customers & colleagues



These duties may change and develop over time and will be under constant review. Therefore the employer reserves the right, upon giving reasonable notice, to require the employee to perform other duties within the employee’s capability.


Personal Qualities :

  • Willingness to be trained and developed

  • Ability to use own initiative

  • Flexible approach to work

  • Well presented

  • Polite

  • Punctual

  • Trustworthy

  • Hardworking

  • Honest

  • Adaptable



Skills Required :

  • Excellent written and verbal English

  • Basic knowledge of current operating systems such as Windows

  • Basic knowledge of Routers and Firewalls

  • Basic knowledge of Internet and LAN technologies



Future Prospects :

  • Long term career opportunities are available with this employer and progression opportunities for the right candidates


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