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Apprentice Client Assistant

FLOAT PLANET LTD
Pay: £120.00
Location: Merseyside Liverpool United Kingdom
Category: Entry Level
Available from: Feb 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02759484
2019-01-09 2019-01-31

Job Description

Float Planet is offering a fantastic opportunity to the right candidate, to join their vibrant new team providing wellness and relaxation as an Apprentice Client Assistant.



Your job role will include;




  • Meeting and greeting clients.

  • Checking clients in through our online system see if they have paid, or owe any money, or have booked using a voucher.

  • Cleaning rooms before and after clients have used them.

  • Communicating with how individual client's float experience was to them, to gage if there is anything we can improve on for future visits.

  • Offering refreshments to clients in the chill out area after floats

  • Keeping the refreshments area stocked and clean

  • Answering the phone to new and existing clients

  • Completing inventories - towels, ear plugs etc.

  • Possible social media input.



L2 Customer Service Practitioner Apprenticeship



As an apprentice you will be enrolled on a Level 2 Customer Service qualification. This will include assessments in maths and English.


Personal Qualities :

  • Friendly, cheery disposition

  • Organised

  • Clean, presentable appearance

  • Punctual

  • Reliable

  • Professional attitude



Skills Required :

  • Good Communicator

  • Enthusiastic approach to creating exceptional first, and lasting impressions

  • Consistently high standard of customer service expected at all times

  • Attention to detail

  • Basic computer skills required

  • Social Media knowledge



Future Prospects :

Following successful completion of the Apprenticeship continued employment with Float Planet will be encouraged, and further qualifications may be available from Babcock Training.


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