Job Description
This is an Apprentice role designed for an individual who has little or no previous work experience in a similar job.
As an Apprentice member of the team you will develop the skills and experience necessary to perform general administration duties to support both the team and the wider service
This post holder should ensure that all relevant policies and procedures are followed.
Duties will include:
- To provide excellent customer service
- To learn how to deal with general telephone enquiries from staff, service providers and members of the public and take messages
- To learn how to deal with face-to-face enquiries from members of the public using the service
- To learn how to deal sensitively with confidential information, queries and complaints; to ask for the support of senior colleagues when appropriate
- To learn how to perform general administrative duties. This may include: data entry, word processing (letters, memos, contracts, reports, presentations and minutes of meetings), filing, scanning and processing documents and photocopying
- To learn how to manage diaries, including arranging meetings and booking venues (internal and external)
- To learn how to receive, sort and process letters, faxes and emails
- To learn how to perform requisitions using the Council’s procurement ordering system (SAP)
- To learn how to produce reports using performance data, new client records data and outcomes data to assist the monitoring process
- To produce and keep an NVQ portfolio, making sure that all targets are achieved. This may include attending a local college and undertaking training as needed
- To learn how to provide general administrative support across the wider service as and when required
- To take a flexible attitude to duties, which may have to be varied subject to the needs of the service and in keeping with the general profile of the post
Personal Qualities :
- Strong work ethic
- A willingness to learn
- Able to demonstrate flexibility
Skills Required :
- Ability to communicate professionally with a variety of individuals by telephone, in writing and in person
- Organised approach to tasks with ability to work to deadlines and good attention to detail
- Ability to learn new ICT systems
- Ability and commitment to provide a high level of customer service
- Ability to listen carefully in order to write accurate minutes and record actions
- Basic Knowledge of Microsoft Word, Excel, Internet and Email.
- Accurate basic knowledge of keyboard skills
Future Prospects :
Successful candidates will be encouraged to apply for permanent vacancies that may arise at the end of the apprenticeship.
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