Job Description
RBH are offering a fantastic opportunity to undertake a Traineeship where you will gain work experience and a Level 1 qualification, which will prove essential when applying for jobs giving you the skills and experience that employers are looking for.
During the 8 weeks you will work as a Trainee Receptionist/Guest Service Assistant in one of our popular hotels.
The duties will vary between the reception desk and bar/breakfast area so you will be trained on/will perform the below:
- Check in, check out and room change procedures and ensuring all data are entered completely into the hotel systems in accordance with reservations
- Daily based cashier check of all open balances, especially city ledgers
- Maintains cashier float and ensues accurate daily report of all money receive
- Handles the correct billing of guest expenses
- Daily check of all departures, informing guests about the late check out costs and procedures
- Taking F&B orders and potentially serving guests behind the bar
- Supporting with breakfast by ensuring the buffet is regularly replenished, tables are cleared and wiped and set up again
Not only will you gain experience you will also gain a Level 1 Work Skills qualification which will help with searching for jobs, applying for jobs, completing application forms, build a C.V, write a cover letter, interview skills (preparing and carrying out interviews) and customer service, all of these skills will prove essential when applying for jobs.
After the 8 week programme there will be an end of programme lunch and you will also receive a free overnight dinner, bed and breakfast stay at one of our hotels for you and a family member!
Personal Qualities :
A positive 'can do' attitude.
Skills Required :
During the programme you will learn all the skills needed but you must have a desire to deliver excellent customer service, be willing to learn and show that you care.
Future Prospects :
After successful completion of the Traineeship course, you will receive a BTEC Level 1 Award, a certificate of completion and a letter of reference as a minimum, to support future job applications. You will be guaranteed an interview to go on to complete a level 2 Apprenticeship with us.
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