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Apprentice IT Support Technician - 17048

COFFEE CUP SOLUTIONS
Pay: £200.00
Location: Berkshire Wokingham United Kingdom
Category: Entry Level
Available from: Mar 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02756608
2018-12-21 2019-02-26

Job Description

Predominantly the role will be providing IT support for business around the country when things go wrong, it could be as simple as installing a printer to working out why things are slow, not working or just taking a step back and thinking is this the best way this could be setup? If not, let’s improve it.



We've got a team of people who will help get your career in IT off the ground, from IT support to software development and server maintenance, we can help train you up in the parts of IT that interest you.



Main duties will include:  




  • First line support for incoming live chat and phone calls 

  • As the first person the customer will speak to, you will work with our current help-desk technicians to provide an overview of the problem and potentially fix it if you can 

  • Work closely with our current team to work out how we can improve the service we're providing to our customers 

  • Investigate new technologies that are out or coming out soon that could be relevant to us or our customers 

  • Take thorough documentation and notes on our client’s setups for future reference 


Personal Qualities :

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.



Skills Required :

  • We're looking for a team player who can keep a calm head  

  • An out-going personality  

  • Someone who isn't afraid to defend for what they believe in 

  • A keen in interest in IT projects outside of work, be it a small website or small projects you've worked on in the past etc. 

  • Excellent communications skills with a high attention to detail 

  • Superb problem-solving skills 



Future Prospects :

The ability to follow the IT journey you wish to, rather than a set in stone. We can work with you to train you up to set you up on the path you want to follow.


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