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Customer Service Apprentice

South Cambridgeshire District Council
Pay: £265.29
Location: Cambridgeshire Cambourne United Kingdom
Category: Entry Level
Available from: Jan 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02756406
2018-12-20 2019-01-30

Job Description


  • You will be a part of a highly skilled and committed team of professionals assisting in the delivery of the Council';s Customer Contact Service including Post Room Services, offering a first-class customer experience (internally and externally) and maximising value for money.

  • You will assist in the delivery of a wide range of Council services directly to the customer (internally and externally) and seek to proactively resolve enquiries at the first point of contact. You will also take advantage of opportunities to try and resolve multiple enquiries (tell us once) at the same time helping the realisation of efficiency gains and enhancing the customer experience by encouraging the customer to self-serve by directing them to our website to complete e-forms.

  • You will be responsible for assisting in the maintaining of excellent customer satisfaction ratings and assisting in resolving customer enquiries via multiple channels including: face-to-face, telephone and email; assisting in the response to all internal and external enquiries which may include dealing with difficult and challenging situations, customers, clients, and contractors.

  • The working week is Monday to Friday, if you are successful, working hours will be discussed at the interview.


Personal Qualities :

  • Aspire to be the best you can be

  • Have an appetite for your own learning and development

  • Passionate about people and going the extra mile for everyone you meet

  • Able to multi-task and prioritise own workload

  • Positive and enthusiastic who enjoys working in a fast paced and dynamic working environment

  • Have an excellent telephone manner and enjoy interacting and building relationships

  • Use your initiative to solve problems

  • Maintain confidentiality when dealing with sensitive personal information.



Skills Required :

  • Good written and oral communication

  • Ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and aggrieved people

  • Ability to actively listen and use appropriate questioning skills to elicit required information

  • Ability to deal with customers holistically, providing a 'tell us once' approach and, resolving multiple queries in one interaction

  • You are highly organised yet flexible to meet unforeseen demands in response to business needs.



Future Prospects :

Upon completion of the apprenticeship programme, the apprentice will have the opportunity to progress within the council and apply for positions within the organisation. South Cambridgeshire District Council are keen to aid your with your progression in yor career and wish to assist you in any way possible.


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