Job Description
To learn the technical aspects of general insurance and to learn how to provide an excellent administration service to clients as an Insurance Administration Apprentice.
Roles and responsibilities:
- To learn how to deal with incoming post
- To learn how to deal with outgoing post and to take responsibility for this
- Filing
- To learn how to deal with the office diary, and how to take responsibility for ensuring that general diary lists are kept up to date
- To organise and keep your own work area tidy
- To answer telephone calls within three rings and learn how to deal with client queries/requests politely and efficiently within your capabilities. Seek assistance from, or refer client to, other members of staff where necessary
- To learn how to deal with customer queries/requests at the counter, as above
- To assist and learn how to handle the renewal of insurance policies
Personal Qualities :
- Good attention to detail
- Willing to contribute ideas
- Enthusiastic
- Energetic
- Good communicator
- Friendly manner
- Confident
- Highly organised
- Professional
- Reliable
Skills Required :
- Organisation skills
- Excellent customer services skills
- Excellent telephone/communication skills
- Good problem solving skills
Future Prospects :
For the right candidate on completion of this apprenticeship, there is a possibility that you may be invited to undertake further training to assist with your development in the role.
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