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Customer Service Apprentice

Milton Keynes Table Tennis Centre
Pay: £157.50 - £293.63
Location: Buckinghamshire Milton Keynes United Kingdom
Category: Entry Level
Available from: Dec 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02751636
2018-12-05 2019-12-04

Job Description

Duties include:




  • General administration and IT tasks

  • Answering the phones

  • Deal directly with customers either by telephone, electronically or face to face

  • Respond promptly to customer enquiries

  • Handle and resolve customer complaints

  • Obtain and evaluate all relevant information to handle product and service inquiries

  • Provide pricing and delivery information

  • Perform customer verifications

  • Set up new customer accounts

  • Process orders, forms, applications and requests

  • Organise workflow to meet customer timeframes

  • Direct requests and unresolved issues to the designated resource

  • Manage customers accounts

  • Keep records of customer interactions and transactions

  • Record details of inquiries, comments and complaints

  • Record details of actions taken

  • Prepare and distribute customer activity reports

  • Maintain customer databases


Personal Qualities :

  • Willing to learn

  • Keen and hard working

  • Exceptional time keeping

  • Confident

  • Polite

  • Friendly

  • Courteous

  • Creative thinking

  • Independent enquiry



Skills Required :

  • Good Numeracy and Literacy Skills

  • Ability to multi-task

  • Attention to detail

  • Strong organisational Skills

  • Effective communication Skills

  • Good computing skills and a sound knowledge of Microsoft Office packages



Future Prospects :

Outstanding prospects for a genuine career, if the candidate works hard and proves to be an asset to the company, there is every possibility to progress to a full time position.


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