Job Description
Duties include:
- General administration and IT tasks
- Answering the phones
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer enquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
Personal Qualities :
- Willing to learn
- Keen and hard working
- Exceptional time keeping
- Confident
- Polite
- Friendly
- Courteous
- Creative thinking
- Independent enquiry
Skills Required :
- Good Numeracy and Literacy Skills
- Ability to multi-task
- Attention to detail
- Strong organisational Skills
- Effective communication Skills
- Good computing skills and a sound knowledge of Microsoft Office packages
Future Prospects :
Outstanding prospects for a genuine career, if the candidate works hard and proves to be an asset to the company, there is every possibility to progress to a full time position.
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