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Apprentice Customer Care Advisor

Banner Management Solutions Ltd
Pay: £148.00
Location: Staffordshire Newcastle United Kingdom
Category: Entry Level
Available from: Nov 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02698448
2018-08-07 2018-11-01

Job Description

Your job role will require working in a very fast paced department which supports all other branches within the midmarket division of Banner for Stoke/Loughborough/Swindon/Bradford. Banner have great opportunities available to the right candidate!




  • Liaising with customer on a day to day basis

  • Liaising with all other areas and departments within the business

  • Dealing with all service issues like collections, shortages and picking errors

  • Taking and making calls to customers.

  • Working to strict SLA’s

  • Learn and develop as you go

  • Learn how all the functions of the company work together


Personal Qualities :

  • Attention to detail

  • Good communication skills

  • Awareness of equality and diversity

  • Flexible, enthusiastic, ‘can-do’ approach to everyday work Open to change and new ideas

  • Willingness and desire to take responsibility and use own initiative

  • Commitment to own personal professional development

  • Good at problem-solving.

  • Other; Good Work Ethic, Passion and the right attitude to work



Skills Required :

  • Understand how to deliver excellent customer service

  • Organisation Skills (be able to manage time effectively and prioritise workload accordingly)

  • Able to work as part of a team

  • Good communication skills

  • Ability to understand and carry out instructions

  • Ability to multi tasks

  • IT skills desirable but not essential



Future Prospects :

A Business Administration role averages at £15,000 per year. You can take this role through to a variety of departments including Sales and Account Management in your career.


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