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International Freight Forwarding Apprentice

Dhl Global Forwarding (Uk) Ltd
Pay: £14,625.00 - £15,600.00
Location: Bedfordshire Dunstable United Kingdom
Category: Entry Level
Available from: Oct 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02697874
2018-08-06 2018-08-18

Job Description

An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air or Ocean, and /or Road. This can include Exporting and Importing Goods from and to the UK and across the World. You also may work in the Ocean Freight Product Team, International Supply Chain or the Business Process Team. 



Main duties: 




  • Develop relationships with customers internal/external

  • Ensure  all customer enquiries are responded to promptly and professionally

  • Adhere to Customs Compliance procedures and documentation

  • Ensure each ‘Job File’ is fully and accurately completed

  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise

  • Work with DGF departments on Ocean or Air freight planning and coordination

  • Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination

  • Liaise with overseas offices on Ocean or Air freight planning and coordination

  • Maintain mandatory milestones through the Company's Freight Forwarding system

  • Use Company systems to create, manage and maintain the movement of freight

  • Update the Company’s customer complaints system with all required inputs

  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption

  • Contribute to the ‘First Choice’ continuous improvement program

  • Participate in Monthly Team briefing sessions

  • Complete all statutory and mandatory training as and when required



Skills, Experience & Educational Qualifications:




  • Customer service focus

  • Ability to prioritise tasks and use own initiative

  • Excellent written and spoken English

  • High level of IT skills

  • Minimum of  5 x GCSE or equivalent qualifications at passes, including English and Maths

  • Minimum of 1 x A level pass or equivalent qualification


Personal Qualities :

  • Positive

  • Eager to learn



Skills Required :

  • Customer service focus

  • Good Administrative skills

  • Results driven and good attention to details

  • Good interpersonal skills

  • Able to prioritise and perform under pressure

  • Good written and spoken English



Future Prospects :

The Apprenticeship will initially be for a 24 month Fixed Term Contract (FTC), with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.



 


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