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Apprentice Customer Service Adviser, Milton Keynes

ASHTEAD PLANT HIRE COMPANY
Pay: £202.00
Location: Buckinghamshire Milton Keynes United Kingdom
Category: Entry Level
Available from: Sep 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02689952
2018-07-19 2018-09-01

Job Description

You will learn:




  • Answering incoming calls from customers and from other service centres

  • Processing orders for equipment for hire from customers using various computer packages

  • To ensure the accurate and timely completion of all hire contract administration in line with Company procedures

  • Making outgoing calls to customers ensuring they are happy with the equipment

  • General admin including filing and opening post

  • To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region

  • To adhere and to promote all health and safety compliance standards to ensure a safe working environment



Other responsibilities:



Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:




  • Maintaining Company standards whilst working under pressure

  • Resolving customer issues promptly and to the satisfaction of all concerned

  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements

  • Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate

  • Work on the hire desk delivering excellent customer service

  • Provide advice and guidance to customers to help them hire the correct equipment

  • Build effective customer relationships and resolve customer issues promptly and satisfactorily

  • Promote a range of ancillary services and benefits to customer 



Benefits:



As well as being part of an award winning apprenticeship team, you will receive:




  • Starting salary of £10,500

  • Annual salary increase during apprenticeship programme

  • 23 days holiday plus bank holidays

  • Annual Incentives



Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.



The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date.


Personal Qualities :

  • Time management and organisational skills

  • Ability to work as part of a team

  • Attention to detail

  • Smart professional appearance

  • Self-motivated & reliable



Skills Required :

  • Confidence with meeting/speaking to new people and conversing with ease

  • Genuine interest in the sector

  • Ability to plan and think ahead

  • Ability to work with processes and procedures in mind at all times

  • Ability to work with technology



Future Prospects :

Vision Business has strong employer links within the sector and we encourage all our employers to consider further opportunities, this may include progression onto an advanced/higher apprenticeship or full time employment.


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