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BMW Aftersales Customer Service & Parts Apprenticeship - Lloyd Newcastle BMW

BMW Group Academy
Pay: £148.00
Location: Tyne and Wear Newcastle upon Tyne United Kingdom
Category: Entry Level
Available from: Sep 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02658380
2018-06-13 2018-08-13

Job Description

We are currently recruiting for an Aftersales Customer Service and Parts Apprentice. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.



You will be working in the busy BMW/MINI Service & Parts Departments. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.



Service Advisor specific duties include:




  • Working face-to-face with customers within the Retailer

  • Handling calls to the Retailer, including booking and scheduling vehicle services and repairs

  • Estimating time and costs associated with vehicle services and repairs

  • Handling and responding to customer complaints

  • Being involved with interpreting initial customer concerns and liaising with the vehicle technicians

  • Liaising with customers and keeping them updated of any additional work that may be required

  • Tracking customer vehicles through the workshop during service and repair

  • Advising customers on how to solve problems with their vehicles



Parts Advisor specific duties include:




  • Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories

  • Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times

  • Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes

  • Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively



All Aftersales Customer Service Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service/Parts Advisor specific training. The training takes place over a 2 year period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.



During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.


Personal Qualities :

Successful applicants must demonstrate the following:




  • An enthusiasm for excellent customer service

  • An interest in the automotive industry

  • To have good communication and organisational skills

  • To be honest and trustworthy with a willingness to learn

  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand

  • To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually



Skills Required :

None as full training will be provided.



Future Prospects :

On successful completion of the apprenticeship, you will be either a qualified Service Advisor or Parts Advisor. You will also have a Level 3 diploma in Customer Service. Following this, there are various opportunities for progression within the Retailer.


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