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Customer Service/Call Centre

United Kingdom

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Company Details

Sitel is an American telemarketing and outsourcing company which one of the world’s leading providers of customer experience management. The firm has operates from over 100 locations in more than 20 countries worldwide and provides full and part time jobs for more than 60,000 people. Their employees speak over 40 different languages, providing customer services for clients all over the globe.

If you are interested in call centre work then Sitel is one of the first companies you should consider. They employ more than 2,000 people in the UK and have contact centres in Coventry, Exeter, Kingston upon Thames, Newcastle upon Tyne, Stratford upon Avon and Watford. If you are based in any of those locations then you really should look into the options available for call centre jobs with Sitel in those areas.

With Sitel, you can find a range of part time jobs, full time jobs and even temporary and fixed term contract work, so the options are very flexible. And, there is no reason why students shouldn’t be able to fit some work at Sitel around their college or university commitments - indeed, the company positively encourages students, undergraduates and graduates to apply for flexible jobs within their UK contact centres.

Announcing a 2015 recruitment drive for 1,500 call centre jobs in the United Kingdom, Sitel’s director of Human Resources for the UK said: “Recent graduates, entrepreneurs looking to supplement their income and second-jobbers are a vital part of the Sitel success story and we are keen to also offer them the chance to add skills and for some, the chance to build careers in customer care.”

And, shedding some light on what sort of qualities that Sitel look for in their staff, the company’s website says:

“We seek people who can build trust with our clients’ customers, manage those who communicate daily with our clients’ customers, and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.”

You can find out more about Sitel and what working for them might be like by visiting the company’s careers site where you can also search and apply for live vacancies with the US firm. Sitel also has a Facebook Page in the UK, so we’ve added that, along with their main Twitter account and a short YouTube video about working at the company to the right side of this page. A quick look over those will give you an idea about the company’s ethos and put you in good stead for a successful application to Sitel.

Sitel also has a pioneering work from home scheme for people looking for very flexible work. Unfortunately for UK students, at the time of writing, all Sitel work from home opportunities are based in the United States, but, in time, they could export the model to the United Kingdom too. (If you’re interested in earning money from the comfort of your own student accommodation in the UK, though, then you’ll find loads of options in the Work From Home section of the e4s website).

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