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Customer Service/Call Centre

UK Wide

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Company Details

We employ more than 30,000 people across a range of public services. Combining our commercial know-how with a deep public service ethos, we advise policy makers, design innovative solutions, integrate systems and deliver front-line services to make a positive difference to customers and communities.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

We work across public service sectors in Justice, Immigration, Healthcare, Defence, Transport, Citizen Services and Space. From providing critical air navigation services for our aviation customers to pursuing innovative approaches to reduce reoffending in our prisons, we seek to transform the experience of our services users.

Our customers include NHS Trusts and local authorities, government departments and agencies, and we also serve UK citizens on behalf of our partner organisations.

A future career at Serco

Make a difference every day

At Serco, not only is the nature of the work we do important, but everyone has an important role to play – from caring for vulnerable people to managing complex public services. Join us to take pride in what you do.

In the UK Serco employs more than 30,000 people supporting government and other public service providers in six key sectors.

The services we provide are often of critical importance to the communities and nations we serve. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business, we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and operational around-the-clock, and providing environmental services.

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