With over 25 million customers, EE needs a strong and talented team of employees to help them provide a great experience for all of their users. Indeed, there are around 15,000 members of staff working in a variety of roles for EE, and the company is listed as one of the Sunday Times Best Big Companies to Work For.
EE has over 500 stores around the UK, so there is always a decent chance that you can find in-store jobs such as retail customer advisors at a branch close to where you are studying.
These positions are very much front-of-house roles, so you will have to show your credentials as a customer-focused individual in your application. You will also need a good memory and keen interest in technology and communications so that you can showcase EE products in the best possible light. If you hit your targets in a retail customer advisor role at EE, then you can expect a pretty handsome pay packet too.
Another option for students and graduates in the relevant areas is to look into possible EE jobs at their contact centres in North Tyneside, Plymouth, Merthyr Tydfil, Greenock, Doxford and Darlington. Roles available at the EE contact centres are in the Sales, Collections and Customer Operation divisions and include vacancies for sales advisors and customer service staff, where work is often available on a part time basis or in the evenings.
Customer services work the contact centre telephones to help people get used to the features of their new smartphone, understand their bills, sort out any problems with their contracts and help with a variety of other issues so that customers are offered a great experience of the EE business and its products.
The collection teams at EE contact centres deal with customers who might have fallen behind on their payment. Again, these roles are customer-focused - it’s not aggressive debt collection, but rather trying to find payment solutions that are to the mutual benefit of both the customer and the EE business.
Like retail customer advisors in stores, the contact centre sales advisors in the Campaigns team at EE must display a very keen interest in communications and technology. As they say on their website:
“Otherwise, our customers won't get excited about what 4G could do for their connected lives. And you won't be able to hit your targets. That's why we like to see people who are tenacious, adaptable and resilient. And while experience of working in a contact centre environment isn't a must, feeling at home in a diverse, high performing culture is.”
For anyone interested in support roles at EE, then the company has its headquarters in Hatfield, but also has other offices at Paddington in London - as well as in Leeds, Darlington and Bristol. Support roles at EE offices include positions in the HR, finance, technology, legal and corporate strategy.
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