TNS Global, part of the Kantar Group of companies, used to be known as Taylor Nelson Sofres. The firm specialises in market research and market information which provides other businesses with key insights into how they can improve their sales and profits.
TNS Global has worked with famous brand names like Diageo, Vodafone, Volkswagen, Motorola, Pepsico, Sab Miller, Unilever and many, many more companies. They also have a partnership with UNICEF, the United Nations Children's Fund, which offers humanitarian aid to mothers and children in developing world countries.
Worldwide, TNS Global employs more than 11,000 people in a variety of roles, from entry level positions to management roles.
Perhaps one of the most interesting jobs that students can do on a part time basis for TNS Global is mystery shopping. The people who do this sort of work are sometimes also referred to as Secret Shoppers.
So what does mystery shopping actually entail? And, is it a legitimate way to earn money as a student?
Well, mystery shoppers work on behalf of the clients of TNS Global to secretly check out certain aspects of their businesses. Most often the work is carried out to ascertain whether or not the customer experience offered by a business is up to the standards of what the management expects.
For example, a mystery shopping assignment for TNS Global could see you posing as a customer in a well-known restaurant chain. You would go along, order your meal like any other normal customer, but then report back to TNS or their client with how you were treated by the staff and whether the food and whole experience was what you were expected.
Other tasks you might be called up to carry out as a mystery shopper for TNS include buying products from high street shops, making complaints to service desks or asking members of staff for information.
Clients of TNS Global then use the honest information and intelligence you’ve provided to improve and fine-tune their businesses, products and staff training programmes.
In the past, mystery shopping jobs have sometimes received a bit of bad press from a few dodgy companies that set up as ‘experts’ in the sector. Fortunately, TNS is a long-established and trusted name in the sector so you can be sure that their mystery shopper jobs are legitimate. They have been carrying out this sort of work for more than 20 years and have built up a solid reputation as both an information provider for clients and as a mystery shopper employer.
Although TNS Global started out and made their name in the US, they have started to increase their activities in the UK and have been recruiting students all over the country to help them gain intelligence for their clients.
As well as mystery shopping and other market research jobs, TNS Global also offer a number of other options for students and graduates who want to work for them in the UK. They have offices in London, Edinburgh and Market Harborough - but opportunities could be available in other parts of the UK too.
Positions for students and graduates include admin roles, accounts work, IT, HR, marketing and research data collection and processing.
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