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Manners matter, say employers

05 Sep 2007

Manners matter, say employers University leavers need good manners as well as high academic qualifications, new research has suggested.

A new study by NFI Research found that 95 per cent of senior executives and managers rated good manners and behaviour as "critical" for career advancement.

This is a change of focus from most recent recruitment studies, which have emphasised specific business skills and experience as the factors that separate successful applicants from the rest.

Chuck Martin, chief executive of NFI Research, told Management-Issues that based on the findings, "people should watch their manners at work if they are looking to get ahead".

The survey also revealed that many bosses believed customers had become far more demanding in recent years.

Research by consultancy Novations also highlighted the need for graduates and other employees to have impeccable customer skills.

The study, which questioned over 2,000 senior HR executives, found that two-thirds of organisations are seeing a surge in demand for customer service training.

It seems that graduates also need to brush up on some other basic skills.

The recent report by the Queen's English Society displayed a list of 75 basic spelling, grammar and punctuation errors made by 75 second and final year students.

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