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Virgin Media Creating 100 New Customer Service Jobs In Manchester

24 Jul 2021

Virgin Media Creating 100 New Customer Service Jobs In Manchester

Virgin Media, which merged with O2 earlier this year, is creating 100 new customer service jobs in Manchester.

Recruitment is now underway for both full and part time vacancies in the Wythenshawe area of the North West city.

Explaining the new vacancies in their frim, the broadband and telecom company’s website says: “Virgin Media currently employs over 450 customer service representatives in Manchester and, over the past year, has invested in more than 1,000 UK-based contact centre roles to help support its customers.”

“As a Customer Service Representative, you'll take around 40 calls a day from existing customers. You'll be the expert who enjoys helping solve customers' problems from fixing faults with their service to issues with billings.”

All of the positions are permanent, and Virgin Media, which currently employs over 18,000 staff in the UK, is paying a salary of more than £21,000 for the full time roles in Manchester.

No previous experience is required for the Customer Service Representative jobs and training will be provided for all successful applicants.

Launching the recruitment drive in Manchester, Virgin Media O2’s Director of People Partnering, Talent and Careers, Nicola Moore, said: “With 100 customer service roles now available, we’re continuing to step up and support our customers, as well as creating exciting job opportunities for people in the North West looking for their next career move.”

“We are committed to creating new jobs and investing in our people so they can offer brilliant service to all of our customers as part of our mission to upgrade the UK and supercharge communities,” added Ms Moore.

The Executive Member for Housing and Employment at Manchester City Council, Councillor Gavin White, welcomed the announcement by Virgin Media, saying: “The pandemic has had a massive impact on people's jobs and livelihoods and a key priority for us as we emerge from it is helping support our local residents back into work.”

“It's great therefore to see companies like Virgin Media investing in Manchester and providing some brilliant career opportunities that will help change lives,” added Councillor White..

Applications for the customer service jobs at Virgin Media in Manchester close on the 9th of August 2021.

You can find out more about jobs with the telephone, television and internet services company by visiting our guide to jobs at Virgin Media. And for many more roles in this part of the North West, take a look at these student vacancies in Manchester now!

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