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Ventrica To Dial Up Dozens Of Southend Call Centre Jobs

20 Jan 2015

Ventrica To Dial Up Dozens Of Southend Call Centre Jobs

Ventrica, a high-tech call centre business which employs over 160 people in full and part time roles, has said it will create a further 80 new jobs in Southend this year.

The company, founded in 2010, has just completed a new three-quarter-million-pound extension to its existing office facility in Southend, allowing it to take more staff into the business. Ventrica expects that even more call centre jobs will be added at the firm during 2016, almost doubling their current headcount to over 300 employees at the contact centre.

Southend Council put over £110,000 investment into the new Ventrica extension, which had an original budget forecast of half a million pounds, helping them fund their expansion plans and creating the new jobs at the call centre.

Emphasising that the expansion would still have gone ahead without the council’s investment boost, Dino Forte, Ventrica’s founder and managing director, was still grateful for the funds, saying: “Had we not received that money, we still would have expanded, but it’s helped relieve some of the pressure, helped us to install more technology and helped us grow quicker. Without it, we would probably have had to scrimp on things like air conditioning, but I believe very strongly in employees having a comfortable, enjoyable place to work.”

“That’s why we have a head massage lady come in every week and always have lots of fruit delivered,” added Mr Forte.

The client list of Ventrica contact centre is pretty impressive, consisting of names like Hawes and Curtis, JML, McDonald’s Monopoly, Purplebricks.com, The Sun and UGG Boots.

Southend Council’s investment in the Ventrica extension is part of £1.8 million development fund which was awarded by the European Union. The council has already allocated around a third of the total fund to over 20 local businesses, in an effort to boost the town’s economy and create new jobs for local people in Southend.

Speaking at the new extension’s opening ceremony, Chief Executive of Southend-on-Sea Borough Council, Rob Tinlin, said: “We are delighted to see Ventrica growing as a business. In just a few years it has gone from a new business start-up to a successful company with an international client base. Ventrica is taking an entrepreneurial lead which we hope many others will follow.”

Could you work in a busy call centre do you think? The contact centre business has quite a high turnover of staff because the work can sometimes be pressured, but for the right sort of people it can be a very flexible way to earn money in spare hours. You can find out more about working in contact centres on our page about Call Centre Jobs.

For other flexible work ideas in your area, do a search for your location from our Part Time Job Search facility.

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