Customer Service Advisor Trainer
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini.
In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees.
What you'll do
Schedule training across the service desk
Update the Client training database
Identification and analysis of training courses required with steer from the Line Manager
Delivering and facilitating training courses to new starters
Ensure new starters readiness to go live in line with Client requirements
Co-ordinate course attendance
Identify and communicate any areas of improvement
Ensure quality of new and existing user documentation and training materials
Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
What you'll bring
Previous experience in a Service Desk/ Training role
Excellent written and verbal communication skills
Good MS Office skills
Organised, self-motivated, creative thinker, team player
Ability to work independently without close supervision
If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.
Interested? Apply today!
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