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Customer Service Apprenticeships

Introduction To Customer Service Apprenticeships
Are you an organised person who is confident in dealing with other people and enjoys helping them? Do you think you would be good at dealing with people who are perhaps unhappy or even angry about a product they have bought or a service they have paid for? If you think this could be you and you are thinking about your next step after leaving school then you could think about customer service jobs.

Apprenticeships are a great and viable alternative to university and, if do like the idea of starting out your working life doing customer service assistant jobs then the good news is, you can do Customer Service Apprenticeships. These Apprenticeships mean you will receive quality training, you will be awarded nationally recognised qualifications and you will get to earn while you learn. No university debt.

The big benefit of Apprenticeships is, if your employer is unable to offer you a permanent position at the end of your Customer Service Apprenticeship, then you will be able to look for other positions elsewhere, armed with bags of work experience and the qualifications to demonstrate that you really know your stuff when it comes to looking after customers.

Virgin Media


15 month Level 2 Customer Service Practitioner Apprenticeship

Could you change the minds of customers who are thinking of cancelling their contracts? Would you like to study, learn and work towards a professional qualification? Join us on our Customer Retentions Apprentice Scheme and you can do both.

Requirements - Maths and English GSCEs or equivalent (Grade 2 or above) preferred.



Level 3 Customer Service Apprenticeship


Deadline: 12th March

This 2 year apprenticeship focuses on key concepts of customer service and how to apply this knowledge to the workplace. Start developing team-leading skills and improve your understanding of more complex customer service matters.

An apprentice will work full time in our Client Service Online team as a Customer Service Professional to assist our clients with data and software queries. This will include attending an Oxfordshire college and allocated study time within working hours.

In order to be eligible to apply for this apprenticeship, you must have or be predicted to achieve 5 GCSEs A-C or 1-4 or equivalent, including English and Maths.

Direct Line Group

Bromley and Leeds

2 Year Claims Apprenticeship

As well as gaining practical on-the-job experience within our claims team, you can achieve Level 3 Chartered Insurance Institute (CII) qualifications -- studying General Insurance and Insurance Claims Handling.

Upon completion of the apprenticeship, you will secure a permanent, full-time position within our Claims department – subject to your performance and completion of studies.

How Do Customer Service Apprenticeships Vary?
The great thing about jobs in customer service is that you could be working in just about any sector and so that means Customer Service Apprenticeships will vary greatly. You could be working in the retail sector, finance, call centres, hospitality, sport and leisure. Just sit and think for a minute about all the places where you could be doing Customer Service Apprenticeships.

Wherever someone needs to ask for help (or, indeed complain) about a product or service - whether that is online, by phone or in person - it is the customer service team who will be dealing with those people. Apprenticeship jobs in customer service will equip you with all the skills and qualifications necessary to deal with all of those customers in a confident and professional manner.

Whatever sector you do your Customer Service Apprenticeships in, you can rest assured that you will receive your nationally recognised qualifications so that in the future, you have the scope to do customer service öanager jobs and other roles in whichever sector you choose.
What Is Involved In Customer Service Apprenticeships?
When it comes to Apprenticeships, Customer Service programmes are extremely popular. Well, the industry has to employ many people to cover all those sectors, doesn’t it. Whichever sector you are working in, you will begin as a customer service assistant and during that time, you will need to learn as much as you can about the company you work for, the products and services that are being sold to customers and the company’s policies around those sales. It is this knowledge that will help you to deal with any customer queries.
Customer Service Trailblazer Apprenticeship Standards
Congratulations. Now is a great time to be thinking about doing Apprenticeships. Over the past few years, the government have been approving new sets of standards for Apprenticeships. These standards have been drawn up by employers and professional bodies (where they exist) within particular sectors.

The good news is, Trailblazer Apprenticeship Standards in Customer Services have already been drawn up. The idea is that employers who work in customer service are the ones who really know the skills and work experience you need to both help you be successful in your career and to also push the UK’s customer service industry forward. That makes complete sense doesn’t it.

Let’s look at the Trailblazer Apprenticeships Standards for Customer Service.
Customer Service Apprenticeship Standard - Customer Service Practitioner
This is a Level 2 Apprenticeship and will take a minimum of one year to complete. On successful completion, you will be eligible to register with the Institute of Customer Service as an individual.

At this level, you will:
  • Know your customers - understanding their different needs and priorities.
  • Know your company - understand the company’s values and their procedures and policies.
  • Meet regulations and legislation - understand how to work within these frameworks.
  • Understand the systems and resources - use these to carry your customer service assistant duties out effectively.
  • Understand your role and responsibility - this is about understanding how you fit into the company and the targets you need to meet.
  • Understand the importance of customer experience - Understand how to build good relationships with customers and understand the importance of doing this.
  • Gain product and service knowledge - understand what your company sells and keep this knowledge up to date.
As well as knowledge, you will also learn skills needed to carry out customer service jobs professionally and effectively. This will involve areas such as questioning skills so that you can get the information you need from customers. You will also learn a range of communication skills, including how to deal with conflict and complaints.

The Customer Service Apprenticeship Standard for Customer Service Practitioner will also give you an understanding of the importance of being organised in the workplace and how to dress appropriately for your role. You will also develop transferable skills such as teamwork.

Level 1 Maths and English must be achieved to complete this level of Apprenticeship, if you haven’t already achieved it.
Customer Service Apprenticeship Standard - Customer Service Specialist
This is a Level 3 Apprenticeship and will take a minimum of 15 months to complete. After completion, you will be eligible to join the Institute of Customer Service as an individual at Professional level.

Level 3 Apprenticeships mean you will move from customer service assistant jobs to more supervisory roles and you will also gain a greater understanding of your role within the company.

In supervisory roles, whatever type of company of company you are doing your Apprenticeship with, your customer service duties will be to set an example to more junior staff, sharing your knowledge. If there are ongoing problems with particular customers and issues, these escalations are referred to you.

Level 2 Maths and English need to be achieved before assessment and completion, if you haven’t already achieved it.
Further Career Development After Customer Service Apprenticeships
If you have completed Level 2 and Level 3 Apprenticeships and you are now doing customer service manager jobs, then if you want to further your qualifications, it is possible to go to Level 4. You must be over 18 to do Level 4 NVQ qualifications and these will allow you to work in senior roles where you could be in charge of shaping customer service policy throughout a whole organisation.
Apply For Customer Service Apprenticeships In The UK
As you can see, there is lots of room to develop your career in this area. You could work in a whole host of sectors and take your career as far as you want to. If you think you have got what it takes to succeed in customer service advisor jobs, why not take a look to see if there are any current Apprenticeship vacancies to suit you? You could soon have your foot on that first rung of the ladder as a customer service assistant. The rest is up to you.

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