What Does A Call Centre Job Involve?

Most call centre work that students undertake involves dealing with inbound calls. This means that you will likely be answering phones to a business’s customers. It could be that you will be dealing with complaints from the public, but equally you could be helping someone with product support or offering advice on a range of subjects. These are commonly known as customer service call centre jobs.

On the other side of the coin, some call centre work involves outbound calls. These sort of jobs are less frequently filled by students, but if you are interested in this sort of work then you could be working as an agent for a company, trying to make sales over the phone for them by telemarketing.

Many call centres provide a mix of both inbound and outbound calls and there is often a hierarchical structure to the workforce where newer staff pass calls upwards to the more experienced call centre workers.

In addition to call centres, some businesses also use contact centres which offer support to customers via other channels than simply telephone. If you find a contact centre job then as well as dealing with customers via telephone, you could be interacting with them using email or live internet chat.