Description
Reporting to the Sales Manager and Sales Supervisor, you will deliver exceptional guest service while driving both individual and departmental sales performance. You will be accountable for achieving individual sales targets, contributing to departmental targets, and maximising tariff opportunities through effective promotion of holidays, add-ons and upgrades. Through every guest interaction, you will support the delivery of an outstanding experience that positively impacts Resort NPS.
KPIs
Tariff Targets Upgrade + Add on Targets
Resort NPS
General Duties & Key Accountabilities
Deliver outstanding guest service across all contact channels, including face-to-face, telephone, email and live chat, ensuring every interaction reflects the Butlin’s brand and values.
Achieve agreed individual sales targets while contributing to overall departmental sales performance.
Proactively promote Butlin’s holidays, add-ons and upgrades to enhance the guest experience and maximise tariff opportunities.
Provide accurate, confident and solution-focused advice, ensuring guest needs are met and exceeded at every stage of their journey.
Support the achievement of Resort NPS targets by delivering excellent service in every guest interaction.
Work collaboratively with the wider team and other departments to drive resort performance and achieve shared goals.
Support conferencing and events activity when required.
Maintain a flexible approach to working patterns to meet the needs of the business.
Key Knowledge/Experience & Qualification Requirements
Demonstrate a strong passion for delivering exceptional sales results and guest service. • Have experience working in a fast paced sales environment. • Be confident working under pressure while maintaining a positive and professional approach. • Have knowledge of operating systems such as Seaware, Teams, Zonal and Prime . • Show initiative and the ability to work independently as well as part of a team.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!