We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Apply now for the chance to join our Wimbledon team! It only takes two minutes...
this is the job
The Team Leader Service leads the front of house team, day to day. The role has full understanding of our front of house operations and supports the management team in general day to day duties. They are responsible for the customer experience in line with itsu standards and business needs while supporting the training and development of their team.
core responsibilities
- Ensuring excellent communication between team members, front of house and back of house, whilst supporting and coaching the team throughout the shift.
- Monitor and follow-up on customer feedback.
- Comply with all itsu health & safety policies to ensure all the products we serve to our customers are safe.
- Be involved in the daily team brief, always focusing on quality, standards, and people.
this is you
We are looking for people displaying the four itsu qualities:
- I take pride [in what I do]
- I care [for people]
- I want to grow [myself & others]
- I build trust [around me]
Just like you, we are very passionate about sustainability, please check our sustainability milestones here.
No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.