Supermarkets & Vending Manager

The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.

KPIs

• Guest NPS & retail shopping experience feedback
• eNPS & team engagement
• P&L delivery vs. budget
• Payroll & labour productivity
• RPRPRT – Right People, Right Place, Right Time
• Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management)
• Team retention & development progress.