🛎️ Receptionist – Wild Thyme & Honey, Cotswolds
Are you warm, organised, and passionate about delivering exceptional guest experiences?
At Wild Thyme & Honey, a boutique countryside retreat nestled in the heart of the Cotswolds, we’re searching for a polished and welcoming Receptionist to be the first friendly face our guests encounter.
From our stylish, nature‑inspired interiors to our tranquil riverside setting beside Ampney Brook, we’re a haven where guests escape for comfort, calm, and modern luxury — and you’ll play a vital role in making their stay unforgettable.
🌿 Why Join Wild Thyme & Honey?
We’re proud to be recognised as one of the best boutique hotels in the Cotswolds, blending 16th‑century heritage with contemporary elegance and exceptional hospitality.
Why Work with Us?
We believe in rewarding great people. Here’s what you’ll enjoy:
📱 Stream Access – Track, manage, and access your earnings instantly.
🍽️ 50% Off Food & Soft Drinks – Across all our brands.
🍝 Free meals when on shift – Team meal when on your break
🧠Wellbeing Support – Mental health, legal guidance, and financial advice.
🛍️ Retail Discounts – Enjoy savings from top brands.
🎓 Apprenticeship Programmes – Tailored to your career goals.
🏨 Hotel Discounts – Reduced rates at our award-winning properties.
📅 Enrichment Days & Team Events – Because fun matters too.
🏥 Long Service Rewards – such as extra holidays and access to private healthcare.
🎉 Event Space Savings – 50% off private hire bookings.
🙌 What You Bring
You’ll be the warm, polished presence that sets the tone for a luxury countryside stay.
✨ A genuine welcome – You enjoy making people feel immediately at ease.
✨ Excellent communication – Friendly, professional, and confident both in person and over the phone.
✨ Organisation & attention to detail – You keep bookings, check‑ins, and guest notes running beautifully smoothly.
✨ Experience in hospitality or guest‑facing roles – Preferably within a hotel or boutique environment.
✨ Composure under pressure – Calm, capable, and solutions‑focused.
✨ A guest‑first mindset – You’re passionate about delivering five‑star service in a relaxed, elegant setting.
🎯 What You’ll Do
As Receptionist at Wild Thyme & Honey, you’ll support the full guest journey:
🛎️ Welcome guests with warmth – Delivering seamless check-ins and memorable first impressions.
📞 Manage enquiries & reservations – Offering local knowledge, room expertise, and helpful recommendations.
🗝️ Oversee guest arrivals & departures – Ensuring each stay begins and ends smoothly.
📝 Handle administration – Booking updates, emails, payments, and guest requests.
🏡 Liaise with housekeeping & The Crown restaurant – Ensuring rooms, tables, and amenities are guest‑ready.
🌿 Promote the Wild Thyme & Honey experience – From riverside dining domes to local walks and boutique stays.
🤝 Resolve issues with professionalism – Turning challenges into positive experiences.
🌟 Ready to Be the Heart of the Guest Journey?
If you’re passionate about warm hospitality, polished service, and the charm of the Cotswolds, we’d love to welcome you to the Wild Thyme & Honey team — where every day brings beauty, character, and connection.