this is itsu
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
this is the job
Our People Partner role is a commercially focused and critical partner to our Operations Managers and other key stakeholders within the business. Working alongside operations, and other support functions they deliver key initiatives that align to our strategy.
core responsibilities
- Work in partnership with all support functions to deliver key people and operational initiatives, which align with itsu strategy.
- Execute the employee lifecycle seamlessly and accurately.
- Ensure General Managers and Operation Managers understand how and when to escalate ER issues to the ER Partner.
- Be aware and proactively advise on the creation of the any performance improvement plans for the shop teams.
- Lead and drive key people initiatives and projects, with support of operations and the wider people team
- Work collaboratively with the Talent team to support with recruitment, when needed.
- Support the L&D team in delivering people focused training programmes to upskill management competency and HR capability within shop operations. Providing insights and expertise to inform content and delivery.
- Responsible for weekly and monthly reporting on people KPIs and insights.
this is you
- Communicate beautifully, both in written format and interpersonally.
- A key contact in your circle and regular visitor to shops.
- Commercially focused.
- Interest in digital and data acumen, to ensure a deeper understanding of how data, digital and technological trends can help strengthen our business.
- Prioritise employee experience and the employer brand.
- Seek opportunities to collaborate with operations and the wider people team.
perks & benefits
- A competitive salary
- Flexible working, including 1 day a week from home, and up to 2 week a year working from abroad
- Generous time off allowances [including bank holidays]
- Free breakfast and snacks available everyday
- A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not
- We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing
- An array of business events and socials throughout the year