Parts & Service Administrator

Keep Our Customers Running, Every Day

Are you passionate about delivering outstanding customer service, solving problems, and building strong relationships? We're looking for a proactive and organised Customer Support & Parts Coordinator to join our busy team, playing a vital role in ensuring amusement machines across the UK remain operational and well-supported.

In this fast-paced role, you'll be the key link between customers, engineers, suppliers, and internal teams, ensuring the right parts are identified, ordered, and delivered on time. If you enjoy working in a dynamic environment where no two days are the same, we'd love to hear from you.

What You'll Be Doing

As our Customer Support & Parts Coordinator, you'll provide exceptional support to both internal engineers and external customers, helping to keep machine downtime to a minimum.

Key Responsibilities

• Deliver professional telephone and email support to customers and colleagues.
• Manage customer communications, including order updates, delivery schedules, and machine information.
• Process sales orders and purchase orders accurately using our stock management systems.
• Generate and distribute reports relating to sales orders and inventory.
• Prepare and issue pro-forma invoices and proactively follow up on outstanding payments.
• Investigate and resolve invoice and order-related queries.
• Liaise with suppliers to obtain delivery updates and manage customer expectations.
• Support engineers by identifying and sourcing the correct parts for amusement machines.
• Provide technical product information and guidance where required.
• Maintain accurate records within our internal ordering system, ensuring all stakeholders have up-to-date information on order progress.
• Assist in resolving machine-related issues highlighted through Aged Call Reports.
• Work closely with internal departments to share product feedback and support continuous improvement.
• Represent the company professionally at all times, including attending trade shows and industry events when required.
• Support wider business activities and projects as needed.

What We're Looking For

We're looking for an enthusiastic team player with a customer-first mindset and a passion for finding solutions.

Essential Skills & Experience

• Strong customer service experience within a busy office, logistics, technical support, or parts environment.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High attention to detail and commitment to accuracy.
• Ability to work independently and use initiative to resolve issues.
• Confident relationship-builder who can work effectively with customers, suppliers, engineers, and colleagues.
• Strong problem-solving skills and sound decision-making ability.
• Comfortable learning technical products and developing specialist knowledge.
• Flexible, adaptable, and willing to embrace new technologies and processes.
• Positive, proactive attitude with a genuine desire to help customers.

Why Join Us?

This is an exciting opportunity to become part of a supportive and growing team where your contribution makes a real difference every day. You'll gain valuable industry knowledge, work with a wide range of stakeholders, and play a key role in ensuring our customers receive exceptional service and support.

If you're organised, customer-focused, and thrive in a fast-moving environment, we'd love to hear from you.

Apply today and help us keep our customers' operations running smoothly.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.