Junior Commercial Assistant - Scottish Event Campus, Levy
*Please note, this is a casual contract*
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
The overarching purpose of a commercial assistant role within the SEC is to ensure the seamless operation of the commercial aspects of the establishment, particularly those related to customer transactions and the functionality of electronic point of sale (EPOS) systems.
At its core, the role is designed to optimize the customer experience by maintaining and programming tills for each event, a task that involves configuring the electronic systems to accurately reflect event-specific information and pricing. Handling customer queries and processing refunds is another key responsibility, contributing to customer satisfaction and problem resolution. The installation of all EPOS hardware falls within the purview of the commercial assistant, requiring technical proficiency to set up and maintain the systems.
Additionally, the role involves conducting and recording safety checks on tills before each event, emphasizing the importance of operational reliability and compliance with safety standards. In essence, the commercial assistant serves as the linchpin between technology, customer service, and venue operations, working to enhance the overall efficiency and effectiveness of the commercial functions within the establishment.
Person Specification:
• Demonstrated proficiency in the operation and maintenance of electronic point of sale (EPOS) systems.
• Advanced technical skills in the maintenance, programming, and installation of tills and EPOS hardware.
• Proficient in using relevant software for menu and pricing updates.
• Excellent customer service skills with the ability to respond promptly and effectively to customer queries.
• Strong organisational skills with the ability to manage multiple tasks and prioritise responsibilities effectively.
• Attention to detail in updating menus, pricing, and conducting safety checks.
• Clear and concise communication skills, both written and verbal.
• Ability to work collaboratively with cross-functional teams and communicate effectively with customers and vendors.
• Demonstrated problem-solving abilities, especially in addressing technical issues with tills and EPOS systems.
• Ability to troubleshoot and resolve challenges efficiently.
• Flexibility to work in a dynamic and fast-paced environment, adapting to changing event requirements.
• Willingness to learn and stay updated on industry trends and technological advancements.
Key Responsibilities
EPOS Hardware Management:
• Support the setup, testing, and operation of till systems ahead of and during live events addressing any technical issues to guarantee a smooth transaction process
• Assist with POS deployment, and system troubleshooting on-site.
Job Specification
• Act as a first point of contact for event staff and vendors with cashless system queries.
• Conduct and record safety checks on tills before each event, ensuring compliance with safety standards.
• Order, maintain, and track all EPOS equipment, ensuring an adequate and functional inventory.
• Issue and track all staff codes, maintaining accuracy and security.
Menu and Pricing Updates:
• Support with menus and pricing information updates across all tills, Sales Order Units (SOUs), and Good Eats Stores, maintaining accuracy and consistency.
Compliance and Security:
• Ensure adherence to commercial signature and Payment Card Industry Data Security Standard (PCI DSS) compliance.
Customer Service and Refunds:
• Respond to customer queries and concerns, providing excellent customer service.
• Process refunds in accordance with established policies and procedures.
Operational Support:
• Provide operational support on build/breakdown periods and live events, collaborating with cross-functional teams to enhance overall efficiency.
Control Procedures and Training:
• Support with any POS training requirements and cashless procedures, ensuring everyone is trained on and adheres to all control procedures, promoting a culture of compliance and accountability.
Investigation and Reporting:
• Investigate and report any discrepancies in sale transactions, implementing corrective measures as needed.