Job summary
As the first point of contact with members and guests, the reception is essential in delivering the experience of The House of KOKO and enhancing the Member & Guest journey.
As a Host, you will support the team and management in delivering a high-level service standards, warmth, and panache to the experience of KOKO, by providing knowledgeable service with a tailored approach. You will be able to multitask and lead by example with exemplary standards and conduct. It is a role with focus on member interaction and hospitality.
With a talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, the ideal candidate is a confident and charismatic, with industry experience and proven success in championing efficient and effective service flows and make commercially sensible decisions balanced with ensuring excellent guest experience.
Role & Responsibilities:
- As part of reception, being the first point of contact to guests and member as entering the House, but also through the phone and the process of reservations
- Responding to enquiries, sharing information and guiding our members in the journey of the House
- Having strong understanding of the offering, and able to guide members and answer questions with confidence in every aspect of the business including the THOK, Café KOKO and the Theatre
- Being an ambassador for the KOKO brand values, promote best practice and conduct leading by example
- Building relationships with existing members as well as new members and guests
- Collaborating closely with Hosts, Reservations, Events and membership departments delivering seamless services
- Working alongside the food and beverage team to provide guests and members with the full experience
- Having a good grasp and understanding of the upcoming services and looking at the week ahead
- Utilising and updating reservations and CRM software to help achieve commercial results.
- Supporting the cloakroom, as well as overlooking records of lost and found items.
- Adhering to health & safety regulations at all time
- Reasonable request may be asked outside of your department for the needs of the business
About you
We’re looking for an individual with presence, warmth, and a passion for creating experiences that go beyond expectation. You’ll be someone who thrives in a fast-paced, people-focused environment and can build meaningful connections with confidence and charm.
- Previous hospitality or reception experience in a premium or members’ environment.
- Naturally personable and sociable, with a polished and professional manner.
- Strong communication skills, both verbal and written, with the ability to adapt to different audiences.
- Immaculate personal presentation and attention to detail.
- Organised, proactive, and solution-focused, with the ability to stay calm under pressure.
- A collaborative team player, but equally capable of working independently.
- Enthusiastic about music, culture, art, and hospitality, bringing authentic passion to every interaction.
Please note we can only consider candidates with the Right to Work in the UK