Global Visual Merchandising Coordinator

This role is only open to Impacted Employees.

Closing date: Friday 22nd of May 2026

Team: Brand

Department: Customer Experience

Reports To: Global Visual Merchandising Manager

Location: London

Direct reports: No

WHERE YOU CONTRIBUTE

This role supports the development of the future visual merchandising proposition, focusing on how product is presented, organised, and brought to life across store formats.

You contribute to defining:

• Product layout and zoning principles
• Product presentation and storytelling approaches
• In-store navigation and customer flow through VM

The role is critical in ensuring that future VM concepts deliver clarity, consistency, and commercial impact, supporting a more immersive and consumer-led retail experience.

Partner with Retail Design & Concepts on all initiatives involving physical tools, fixtures, or hardware to ensure alignment with the overall retail concept and design language.

Ensure all outputs are developed with a clear understanding of the end-to-end retail concept, delivering cohesive, connected experiences across all store environments and touchpoints.

Core Accountabilities

Future VM Proposition Development

• Support the development of the future VM vision and proposition across store formats
• Contribute to defining how VM evolves in line with Retail Acceleration and future store concepts
• Assist in translating brand and product strategies into forward-looking VM concepts

Product Layout & Zoning

• Support the design of product layout principles and zoning frameworks across formats
• Define how different product categories are organised and prioritised in-store
• Contribute to creating clear navigation and flow through product environments

Product Presentation & Storytelling

• Support development of product presentation standards, including:
• Hero product focus
• Category storytelling
• Product density and space allocation
• Ensure presentation supports both brand storytelling and commercial objectives

Concept Development & Testing

• Support the creation of VM concepts and prototypes for pilot stores and new formats
• Work with cross-functional teams to bring concepts to life in test environments / mock shops
• Capture learnings and insights from pilots to support refinement and scaling
• Manage the inventory of the digital mockshop (IWD), including fixture inventory, and ensure the product and graphic catalog is kept fully up to date

Integration with Store Design & Experience

• Partner with Retail Design & Concepts to align VM with store layouts and fixtures
• Ensure alignment between:
• VM (product presentation)
• Retail Experience (journey & engagement)
• Retail Marketing (campaign storytelling)
• Contribute to delivering a connected end-to-end in-store experience

Documentation & Toolkit Support

• Support the creation of future VM playbooks, guidelines, and frameworks
• Ensure clarity and consistency in how VM concepts are documented and shared
• Prepare materials for internal reviews, concept presentations, and stakeholder alignment

Key Skills & Capabilities

• Experience or strong interest in visual merchandising, retail design, or product presentation
• Understanding of how product layout and zoning influence consumer behaviour
• Ability to translate ideas into clear visual and structural frameworks
• Strong attention to detail and organisational skills
• Creative mindset with an interest in retail innovation and concept development
• Ability to work cross-functionally with design, VM, marketing, and experience teams
• Strong communication and presentation support skills
• Comfortable working in a test-and-learn, evolving environment

Decision remit

• Supports the development of future VM concepts and frameworks
• Recommends improvements to product layout, zoning, and presentation approaches
• Contributes to refining VM concepts through testing and feedback
• Escalates decisions relating to concept direction or alignment challenges

WHAT SUCCESS LOOKS LIKE IN YOUR ROLE

How I contribute to our strategy:

• Clear, well-defined future VM principles and frameworks for stores
• Strong, structured product layouts and zoning concepts across formats
• VM concepts that improve navigation, clarity, and product storytelling in-store
• Successful support of pilot concepts and test-and-learn initiatives
• High-quality documentation enabling scalable rollout of VM concepts
• Strong alignment across VM, Retail Experience, and Design teams
• Contribution to a more immersive, intuitive, and commercially effective store environment

HOW YOU WORK

Our values shape how we show up every day, and the DM way is your compass for how we work and grow together. Dive in, get inspired, and bring these behaviours to life in everything you do – DM Way.