Hotel Reception, The Rutland Hotel, Edinburgh
At The Rutland, we pride ourselves on delivering fun and whimsy with a quirky, modern take on Scottish hospitality. Our award-winning, 4-star hotel and apartments offer a truly unique experience for those in the know. Each bespoke room, no two alike, features luxurious finishes and thoughtful personal touches, ensuring every guest enjoys a warm, friendly, and personalised stay.
From weddings and anniversaries to family getaways, lively reunions, city adventures, and golf retreats, we cater to those seeking more than just four walls and a bed. Our passionate team embodies this spirit, creating memorable experiences for every guest. If you love showcasing your personality, working hard, and embracing the excitement of no two days being the same, The Rutland is the place for you!
Hotel Reception Duties
- Guest Check-In and Check-Out: Greet guests upon arrival, check them in efficiently, ensuring all necessary information is recorded, and assist with check-out procedures at the end of their stay.
- Reservations Management: Handle incoming reservation inquiries, update bookings, and manage room availability to ensure efficient use of hotel resources while providing accurate information to guests.
- Guest Services & Requests: Address guest inquiries, requests, and concerns in a professional and friendly manner, ensuring their comfort and satisfaction during their stay.
- Administrative Support: Maintain accurate records, including guest information, payments, and room status. Process payments, issue invoices, and ensure that all administrative tasks are completed in a timely manner.
- Coordination with Hotel Departments: Communicate effectively with housekeeping, maintenance, and management to ensure guest requests are met and any issues are resolved promptly.
Required Skills
- Strong Communication Skills: Excellent verbal and written communication abilities to interact with guests, team members, and management effectively, ensuring clear and professional exchanges.
- Customer Service Excellence: A friendly, patient, and approachable manner, with the ability to handle guest concerns and complaints with tact and professionalism, ensuring a positive guest experience.
- Organisation & Multitasking: Ability to handle multiple tasks efficiently, including managing reservations, guest check-ins, and administrative duties, even during busy periods. Use of OneNote, Excel, Online Travel Platforms and OpenTable is an advantage.
- Attention to Detail: Strong attention to detail in managing guest information, reservations, and billing, ensuring accuracy and smooth service.
- Problem-Solving & Adaptability: Ability to think on your feet, address issues or guest complaints swiftly, and adapt to changes in the work environment or guest needs.
What We Offer
- A competitive hourly rate.
- Complimentary meals during your shifts.
- Staff discounts and benefits across all Signature Group venues.
- Access to up to 50% of your earnings before payday.
- Ongoing training and development opportunities from local and global hospitality experts.
- A fun, energetic team culture where your contributions are valued.
Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
Whether you’re looking to kick-start your career in hospitality or bring your experience to a dynamic new team, we’d love to hear from you; apply now with your CV. Join us at The Rutland and be part of something truly exceptional!
The Rutland Hotel is part of Signature Group. We have 22 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.
*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.