Customer Service -Fraud Specialist (Pursue)

Join Our Banking & Financial Services Team – Financial Crime & Fraud

Teleperformance certified asgreatplace toworkUK in2025!.At Teleperformance, we deliveran outstandingcustomer experience, at every single opportunity,as a result ofour commitment,passionand dedication to excellence.

We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry,we’dlove to hear from you.

The DetailsYou’llWant to Know

Start Date:15th June 2026

Salary:£27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.

Location:Work from Home

Hours:Full-Time –40 hoursper week

Shifts between 6:00 am and 18:00 pm,Monday to Sunday

Training:

3 weeks of comprehensive training, followed by5 weeks of supported working

Contract Type:Permanent

Background Checks:
To keep our customers and colleagues safe,you’llneed to pass the following checks:

Right to Work in the UK

Criminal Record Check

Credit Check

Sanction

CIFAS

Any other relevant pre-employment screening

Please note: No holidays or time off can be taken during your first8 weeksof employment

About the Financial Crime & Fraud Team

Our mission is to earn andmaintaincustomer trust, support safe growth for our clients, and contribute to a safer society.

Fraud Investigators play a vital role in achieving this mission.

WhatYou’llBe Doing

• Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls

• Probing foradditionalinformation whererequired

• Investigating claims with empathy, accuracy, and attention to detail

• Making decisions on cases and upholding or declining fraud claims up to£5,000

• Submitting accounts for closure where first‑party fraud concerns areidentified

• Triaging cases over£5,000for escalation

• Safeguarding compromised accounts and takingappropriate actionto restore safe account usage

• Providing advice and support to victims of fraud

• Completing all required post‑investigation actions
• Investigate and review payment attempts to ensure customers are not falling victim to a scam
• Reviewing customer accounts and activity to determine if they are committing fraud

You Should Apply If You Have…

• Excellent written and verbal English communication skills

• Previouscustomer service experience or similar

• Strong investigative, problem‑solving, and decision‑making skills

• The ability to be both independent and collaborative

• Confidence working to deadlines

Values we look for you to have:

Process Excellence-Doing things well means something to you and you will always strive toimprove onyour work.

Collaboration-You enjoy working with others and you like working as a team player.

Communication-You can speak and write clearly and in a confident manner.

Emotional Intelligence-Youpossessthe ability to be emotionallyintelligentmeaning youare able toempathise, bekindand be good with others.

Open-Mindedness-You are able to be open to different ways of thinking and new ideas.

Critical Thinking-You are able to think logically when making decisions.

Solution Orientation-Having aforward thinkingmindset focused on resolving challenges.

Entrepreneurship-Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

A professional,politeand courteous telephone manner

Ability to deliver excellent service with outgoing nature

Excellent verbal communication skills

A good listener who can convey empathy, patience and understanding

Confident and proactive to deal withdifficult situationsand conversations

High levelsof accuracy and attention to detail

Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

Provide exceptional and efficient customer service across our telephone, email,webchatand social media channels

Use your problem-solving skills to support our customers, resolve theirqueryand create a positive experience.

Ensure that all customers are supportedin accordance withregulatory requirements which aim to protect our customers

Have excellent attention to detail

Be knowledgeable of our client’s process and products and how best to support the customer

Benefits of being a Customer Service Representative

Perks at Work – Savings Discounts / Free Online Classes

Help@Hand- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best of the best

Refer-A-Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress – Here to support TP journey

DisclaimerPlease be vigilant against jobscams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance ortalent.icimsemail address. .If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

DisclaimerPlease note, only candidates who meet specific languageproficiencyscores will be able toproceedon thiscampaign,this supersedes any other pass mark you may receive. Where you pass the assessment but not the aboverequirementswe willendeavourto find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.