Customer Service Coordinator (Field Service / Engineering)

Service Coordinator (Engineering / Field Service) 📍 Aylesbury (Hybrid) 💷 £28,000 – £30,000 🕒 Full-time, Permanent The Role We are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business. You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance. This is a fast-paced role acting as the key link between customers, engineers, and internal teams. Key Responsibilities Schedule engineers for planned maintenance, inspections, and breakdowns Allocate work based on skills, location, and availability Manage emergency callouts in line with SLA requirements Optimise daily engineer routes and workloads Handle customer enquiries via phone and email Provide updates on appointments, delays, and service changes Maintain accurate records on service systems Support compliance and inspection schedulingAbout You 2+ years’ experience in scheduling, dispatch, or service coordination Background in field service, engineering, FM, or technical support preferred Strong customer service and communication skills Ability to work well under pressure in a fast-paced environment Strong IT skills (MS Office / scheduling systems) Logical thinker with good organisational abilityBenefits £28,000 – £30,000 salary Hybrid working (Aylesbury office + flexible working) 25 days holiday + bank holidays Pension scheme Training and career developmentWorking Pattern Monday to Friday, 37.5 hours Core hours 8am–5pm Occasional on-call rota