Concierge / Security Administrative Assistant

Concierge / Security Administrative Assistant Location: Derry Job Type: Full-Time Permanent Working Hours: Monday - Friday 9am- 5pm with 1 hour lunch break Shift work, evenings, weekends, and holiday cover may be required About the Role We are seeking a professional, organised, and customer-focused Concierge / Security Administrative Assistant to join our team within a large technology manufacturing facility. As the first point of contact for visitors, clients, and employees, you will play a key role in creating a welcoming, professional, and secure front-of-house environment. Alongside reception responsibilities, you will provide valuable administrative and reporting support to the Security Management team in a fast-paced and security-conscious setting. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional service. Key Responsibilities Front Desk & Visitor Management Welcome visitors professionally and ensure a positive first impression of the site Manage visitor registration, check-in processes, and badge issuance Verify identification and ensure compliance with site security procedures Answer and direct incoming calls, emails, and general enquiries efficiently Liaise with internal departments to coordinate visitor arrivals and appointments Administrative & Security Support Maintain accurate visitor logs, access records, and security documentation Provide administrative support to the Security Management team Assist with reports, presentations, and data collation Manage incoming and outgoing mail, deliveries, and courier services Coordinate meetings, calendars, and general office administration Ensure reception and office areas remain tidy, organised, and professional at all times Reporting & Presentations Compile routine and ad-hoc reports with accuracy and confidentiality Prepare and format presentations for internal and external use Use Microsoft Office applications and Microsoft Copilot effectively to support reporting tasks Customer Service & Professional Standards Deliver a consistently high standard of customer service Handle enquiries, issues, and complaints calmly and professionally Communicate effectively with colleagues across multiple departments Maintain confidentiality and adhere to all company, security, and health & safety policies Skills & Qualifications Essential GCSE Maths, English, and ICT at Grade C/4 or above (or equivalent) Proficient in Microsoft Word, Excel, PowerPoint, and MS Teams Comfortable using AI tools, particularly Microsoft Copilot Excellent communication and interpersonal skills Strong organisational skills with the ability to multitask and prioritise workloads Ability to remain calm, professional, and focused in a busy environment Desirable Previous experience in reception, concierge, administration, or security roles Familiarity with visitor management or access control systems First Aid and/or customer service training What We Offer A professional and supportive working environment Opportunity to work within a modern technology manufacturing facility Training and development opportunities A varied role combining customer service, administration, and security support