Description
About The Role
As the first point of contact for our Caravan Village, you are the face of the guest experience. You will blend a warm, high-energy welcome with the efficiency of a front-desk professional. Your mission is to ensure every guest—from first-time holidaymakers to long-term caravan owners—starts their break with a smile.
This role is 30 hours and a seasonal role until 27th November 2026.
Key Responsibilities
- The Ultimate Welcome: Greet guests as they arrive at the resort, providing a friendly "sparkle" to their first impression.
- Check-In & Reception: Manage the busy check-in process, handling bookings, key allocations, and guest registration with accuracy.
- Expert Navigation: Provide clear directions around the resort and the Caravan Village, including specific units and facilities like the Pig and Whistle.
- Guest Support & Admin: Handle phone enquirers, log maintenance "jobs," and resolve guest feedback quickly to keep their holiday on track.
- Team Collaboration: Work closely with Guest Services and the Accommodation teams to ensure all check-in areas run smoothly.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!