We have a great opportunity for a Assistant Warehouse Team Leader to join our Pick Team here in our Warehouse in Chessington.
35 Hours, Sunday to Thursday
Sun (11:00am-19:00pm) Mon (11:00am-19:00pm) Tues (11:00am-19:00pm) Weds (11:00am-19:00pm) Thurs (11:00am-19:00pm)
With some flexibility around team holidays and peak periods.
As the Assistant Warehouse Team Leader, you will support the late shift Warehouse Team Leader in managing and coordinating the team throughout the shift. You will assist with store picking during the first part of the shift, ensuring accuracy and productivity standards are met. You will also support the end of day dispatch process, ensuring courier and store deliveries are organised, sorted, and ready on time.
You will monitor team performance, provide guidance and support, and act as a key point of contact for team members during the shift. When the Team Leader is absent, you will assume responsibility for leading the shift — coordinating work, running team briefings, and managing dispatch — while escalating issue or decisions to management where required.
A bit about us …
Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.
More about the role …
As an Assistant Warehouse Team Leader on the Pick Team you will:
- Support the Team Leader to ensure store picks are completed accurately and meet productivity targets.
- Assist with allocating pick tasks and guiding team members where needed.
- Ensure accurate scanning, picking, checking and staging of store orders.
- Support overall workflow throughout the shift, transitioning from picking support to end of day dispatch activity.
- Assist with sorting, preparing and organising courier and store dispatch.
- Ensure all courier and store orders are ready for collection within required cut off times.
- Help resolve issues with orders, missing items or delays and escalate where required.
- Act as a point of contact for the team during the shift to support and answer any queries.
- In the Team Leader’s absence, lead team briefings, allocate tasks and oversee late shift completion.
- Lead the shift operationally when required, escalating decisions to the Team Leader or Warehouse Management.
- In the absence of the Team Leader, release pick lists and allocate tasks to team members.
- Support the generation of end of shift reports and dispatch confirmations via the WMS.
- Use courier booking systems when required.
- Support accurate recording of overtime, holiday and attendance in the HR system.
- Conduct return to work meetings when appropriate and with guidance.
- Participate in recorded conversations with support from the Team Leader or People Team.
- Note take during investigations or disciplinary meetings when required.
- Communicate shift priorities clearly and maintain open communication with the Team Leader.
- Develop your leadership skills and lead by example.
- Maintain a safe, clean and organised working environment at all times.
- Follow all Health & Safety procedures and Company policies.
Bonas Benefits:
- Generous employee discount up to 50% off all OB products
- Free access to our 24-hour employee assistance programme with Optima Health – offering financial, emotional and vocational support.
- Flexible holiday – 30 (including bank holidays) – increasing to 35 days with length of service.
- Annual discretionary profit related bonus scheme
- Free membership for our Westfield Health Cash Plan or Private Medical
- Auto-enrolment into our pension plan
- Free access to our onsite gym
- Cycle to work scheme.
- Refer a Friend incentive.
- Quarterly free lunch
- Enhanced maternity, paternity, adoption and shared parental leave
- Equity, Diversity and Inclusivity Voice network and EDI team
- Mental Health First Aider support
- Education and support throughout 360 eLearning platform
What we look for:
- Comfortable using handheld scanners and warehouse systems.
- Competent with Microsoft Word, Excel and Outlook.
- Strong people skills and confident communication.
- Calm under pressure with good problem solving ability.
- Highly organised with strong attention to detail.
- Physically active — role involves regular walking and lifting.
- Reliable, accurate and focused on delivering consistent results.
Equity, Diversity & Inclusion at OB:
At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.
It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.
Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.
To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity