Job Description
Duties include:
- Manage incoming and outgoing calls
- Effectively resolves issues and complaints within a specified timescale
- Process data through the systems
- Providing a high quality service to customers and staff members
- Assisting managers with tasks
Personal Qualities :
- Methodical and thorough approach to work
- Good attention to detail
- Have competent written communication skills
- Be confident with IT
- Have a positive attitude towards others
Skills Required :
- Good at juggling tasks and prioritising
- Have excellent communication skills
- Be able to work in a team efficiently
- Have good time management skills
- The ability to focus and stay on target
Future Prospects :
As with any apprenticeship opportunity, if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.
In addition, there is an opportunity for progression onto level 3.
If the right candidate wanted to progress, we ensure that we develop our staff members, as well as ensuring they’re happy in the job they’re doing.
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