Job Description
Main tesponsibilities - this job description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list:
- assist with lead enquiries from all regions
- monitor calls, and in time provide feedback to agents
- e-mailing responses and recording accurately on internal database
- attend calibration setting meetings
- shadow feedback sessions
- assist with updating and distributing reports daily and weekly basis
- ability to work unsupervised whilst the Compliance and Quality Managers holiday/sickness
Communications:
- contact centre compliance and quality manager
- contact centre operations manager
- area managers
- peer group
- customer contact representatives
- other functional areas as necessary
Bonus scheme available upon completion of various stages of your qualification.
Your pay is reviewed quarterly and bonuses will be allocated to those that are at the expected points throughout the qualification timeframes.
Personal Qualities :
- excellent verbal and written communication skills
- attention to detail
- highly organised and able to demonstrate
- professional but subjective viewpoints
- PC and Excel knowledge is essential
Skills Required :
Good communication skills, good team player, IT Skills, good head for figures
Future Prospects :
Full time position and progression onto Level 3
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