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Customer Service Apprentice

St Steven's Pharmacy
Pay: £138.75
Location: Tyne and Wear Newcastle Upon Tyne United Kingdom
Category: Entry Level
Available from: Aug 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02685087
2018-07-09 2018-08-02

Job Description

** Please note throughout this apprenticeship you will also be undertaking dispensing training which the employer will be assisting you through with an external provider, this is mandatory **



Responsibilities:




  • Providing an excellent customer service.

  • Provide a standard of service that reflects the company corporate image

  • Ensure customers are attended to with an efficient and courteous service

  • Dealing with telephone queries from patients, GP receptionists, carers, professional health care staff (nurses, technicians, social workers, doctors, paramedics etc) and managing relationships with suppliers, patients, customers and work colleagues

  • Cash handling and using till

  • Managing stock

  • Ordering and checking stock ordered


Personal Qualities :

  • Outgoing personality, confident and friendly

  • Reliable and punctual

  • Flexible

  • Ambitious and desire to develop

  • Professional

  • Motivated

  • Honest and trustworthy

  • Interest in sales



Skills Required :

  • Excellent  communication skills

  • Good telephone manner

  • Professional and confident when dealing with customers

  • Good knowledge of IT systems

  • Ability to follow procedures

  • Able to work as part of a team, and on own

  • (Full training will be provided for the right candidate)



Future Prospects :

Great opportunity for someone who is prepared to work hard and who is interested in a career of this nature.


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