Job Description
Responsibilities and duties
- 1st line technical support for all users of computing and IT systems within the Company - This would involve answering support queries via phone, email and face to face
- Learning and adhering to support procedures for call taking, fault logging, investigation and closure
- Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up
- To take ownership of user problems and be proactive and understanding when dealing with user's issues
- Ultimately provide help and advice to end users and be able to offer appropriate technical guidance and advice
- Investigation and diagnosis of IT faults and problems including, but not limited to, hardware and software problems on client PC, server and network equipment
- Installation and configuration of desktop PC’s and laptops running MS Windows 10
- Installation and configuration of data centre servers running various operating systems such as Linux and MS Windows
- Configuration and maintenance of appropriate IT services run throughout the business IT infrastructure such as DNS, DHCP, Email, Web services, network monitoring, databases, IP telephony, IP addressing, IP CCTV etc.
- Ability to adopt an understanding of and support new and emerging technologies which may become part of the service offering during the apprenticeship period
- Any other reasonable task as assigned by the IT manager or member of the senior management team
Personal Qualities :
- Ability to follow instructions accurately, work as a team and individually
- Own transport
- High standard of personal hygiene and appearance
- To be a team player and form part of an on-call rota averaging 1 in 4 weeks on call
Skills Required :
- Have a general understanding of computer hardware and software
- Good verbal and written communication skills
- Appetite to learn quickly
Future Prospects :
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
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