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Customer Service Apprenticeship with Natwest

Natwest
Pay: £1,528.08
Location: Manchester Manchester United Kingdom
Category: Entry Level
Available from: Jun 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02631035
2018-04-23 2018-06-23

Job Description

Whether it’s carrying out day-to-day telephone banking transactions, like paying bills or transferring funds abroad, or offering our customers products and services that are right for them, you’ll be there to help.




  • You’ll respond to their changing needs, and use your own expertise to recommend and promote the benefits of the different ways they can bank with us

  • By building real connections to understand our customer needs, you’ll find the right solutions for them



As an Apprentice, you’ll gain fantastic insight and experience in this role, and you’ll be opening new career opportunities as we’ll support you to achieve your Level 2 in Financial Services Customer Apprenticeship.


Personal Qualities :

  • Resolving complex problems won’t faze you as you’ll have built a fantastic knowledge of our products and services to help answer a range of customer queries.

  • We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and work a rotating shift pattern.

  • Your hours of work will be between the hours of 7am and 11pm Monday to Sunday. You'll be required to work either a Saturday or a Sunday each week and bank holiday working is a feature of this role.



Skills Required :

  • Great listening skills

  • The ability to empathise with your customer’s situation

  • The determination to learn and develop



Future Prospects :

Potential to progress within the company.


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