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Apprentice Community Banker - Basingstoke

BARCLAYS BANK PLC
Pay: £16,000.00
Location: Hampshire Basingstoke United Kingdom
Category: Entry Level
Available from: Jun 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02630107
2018-04-19 2018-05-03

Job Description

As a Barclays Apprentice, you will benefit from invaluable work experience, a competitive salary and also on-the-job professional training towards a vocational qualification. At the same time you can look forward to the natural rewards that come from making a real difference to our customers’ lives too.



We want you to Deliver exceptional operational performance in your branch and support colleagues to deliver on their operational responsibilities. Work collaboratively with other Barclays colleagues to deliver on our vision to be go-to and live our purpose and values.



This role benefits the customer, colleagues, community and company by.



Customer:




  • Making the customers lives much easier by building relationships, understanding and meeting their needs and ambitions



Colleague:




  • Working collaboratively with colleagues across Barclays, undertaking the training necessary to be the best I can be. Developing knowledge and skills to be recognised as a role model



Community:




  • An active support of, and contributor to, the local community, ensuring Barclays maintains and strengthens its reputation as a responsible and caring organisation



Company:




  • Providing excellent customer service to help grow our business in the local community. Empowering colleague to make Barclays the 'Go To' Bank



Key Accountabilities to the role are to:




  • Delight the customer by offering a professional, caring, consistent and outstanding level of customer service

  • Build trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers

  • Strive to exceed customer expectations and be empowered to deal with customer requests at first point of contact, only handing off where this adds value in the opinion of the customers

  • Create exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively

  • Know where to go to get support if they cannot be resolved immediately

  • Demonstrate a strong level of competence in our digital products, enabling you to proactively educated your customers to have confidence in consistently using alternative channels of their choice, at times to suit them

  • Emotionally connect with customers and work with colleagues in a collaborative way to deliver a consistently exceptional and 'seamless' customer experience

  • Treat your colleague with respect, act with honesty, integrity and work together to maintain branch operational compliance with all relevant policy and mitigation of operational risk

  • Be proactive, visible and engaging, provide effective banking hall co-ordination and assist customers with their essential everyday needs, providing every day banking solutions where appropriate

  • Undertake and support colleague with till management and till balancing, and take responsibility for cash management and controls

  • Complete all back office and administration activities such as updating customer records and building customer contact information

  • Take and active interest in the local community. Get involved in activities that support Barclay’s contribution to the wider community's needs. Ensure that all activities and duties are carried out in full compliance with regulatory requirement, Barclays operational risk framework and internal Barclays policies and standards

  • Take ownership of your own development and training, maintaining and effective development plan that supports continuous development in the role

  • Be confident in using technology and keep knowledge up to date on products and services across all channels. Complete all appropriate mandatory and regulatory training


Personal Qualities :

  • Willingness to learn/develop

  • Passion/enthusiasm

  • Team player

  • Approachable

  • Flexible

  • Open to working with all levels of the business



Skills Required :

  • Have a genuine interest in the customer and customer service

  • Have the right attitude, personality, potential and skills to provide excellent customer service

  • Have the ability to work towards personal objectives

  • Motivated to want to succeed and build a career in banking



Future Prospects :

The potential career steps from this role include: Community banker - moment banking Personal Banker Community Banker - Operational Banking


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