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Apprentice Receptionist / Administrator

MOONLIGHT MOVIES LTD
Pay: £135.00 Text
Location: Yorkshire Scarborough United Kingdom
Category: Entry Level
Available from: May 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02624532
2018-04-09 2018-05-01

Job Description

Duties and Responsibilities




  • Assisting the Managing Director with any tasks he may set

  • Answer all incoming calls, emails & social messages

  • Direct enquiries to the relevant departments

  • Send weekly reports to relevant departments

  • Deal with employee queries

  • Comply with all health and safety policies, measures, legislation & film licensing codes of conduct

  • Assist with Risk Assessments and Method Statements where required

  • Report and record all accidents & significant incidents correctly

  • Report all safety matters to the Manager or Managing Director

  • Checking daily wind conditions for each location and reporting directly with site managers



Customer Service & Safety




  • Assist with customer enquiries & bookings

  • Welcome customers and prepare them to take part in the events



Ensure all customers:




  • Are of the correct age for the film

  • Have an enjoyable experience

  • Instruct and brief customers in the safety procedures while attending our events



Maintain customer satisfaction, which includes:




  • Ensuring all customers are safe

  • Catering to customers’ needs as best as physically possible

  • Ensuring fast responses to all enquires

  • Being polite and welcoming at all times

  • Maintain good knowledge base about films & our cinemas in general

  • Do everything within reason to minimise customer complaints and maximise customer satisfaction



Our Mission





  • To be the biggest & best Drive-In Cinema within the UK, whilst giving something back to the areas we visit





Our Vision




  • To create an enjoyable experience, day in, day out



Our Plan




  • To open 10 outdoor cinemas within the UK by 2020

  • To create a new cinema brand everyone will recognise across the UK


Personal Qualities :

  • Knowledge of Health & Safety at Work and Risk Assessment

  • Adaptable with ability to get on with a wide variety of given tasks

  • High energy levels with cheerful disposition and the ability to work under pressure

  • Excellent interpersonal and communication skills and high standard of personal hygiene and appearance

  • Must be able to travel if required

  • Previous receptionist experience



Skills Required :

  • Must be punctual, with a professional outlook, able to work under own initiative without supervision

  • Excellent Customer Service & Communication Skills

  • Enthusiastic team player and be able to work with other colleagues in an unusual business environment

  • Must be able to demonstrate attention to detail and follow company procedures

  • Good level of existing IT skills



Future Prospects :

This is a great opportunity for someone to start learning about the operation and management of Outdoor Cinemas. Moonlight Outdoor Cinemas Ltd is a local recent award winning Scarborough start up business that was created by a local entrepreneur looking to make a difference within Scarborough and surrounding areas, which has expanded across the UK with several new sites due to open in 2018.



The Plan




  • To open 10 outdoor cinemas within the UK by 2020

  • To create a new cinema brand everyone will recognise across the UK



If you feel you enjoy films & cinemas as much as we do then this could be the perfect environment for you to work in and develop your career as the business grows.


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