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IT Support Apprentice - 14509

DMC Software
Pay: £9,750.00 Text
Location: Cambridgeshire Peterborough United Kingdom
Category: Entry Level
Available from: Jun 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02609822
2018-03-01 2018-05-31

Job Description

The successful candidate must be confident, personable and extremely well organised.



Responsibilities and duties

In this job, you will be... 




  • Shadowing experienced colleagues to gain understanding of how DMC support our customers and how our internal systems work 

  • Dealing with Level 1 technical support queries for CRM Support and IT Support 

  • Troubleshooting issues on a virtual environment (Hyper V) 

  • Monitoring analysts own existing tickets to ensure that SLA’s are being achieved 

  • Passing accreditations for specific CRM


Personal Qualities :

Someone with an enthusiastic and professional attitude and a commitment to learning new skills



Skills Required :

Who should apply: 




  • A confident outgoing individual with good communication skills and a passion for IT Hardware and Software to join their Support Team 

  • An IT enthusiast who are keen to join a growing IT Business  

  • Someone who can drive would be ideal however as long as they can be in the office on time it is not imperative 



Skills required: 




  • Excellent overall attitude 

  • Strong capacity to pick up new processes and new software 

  • Happy to work in a team and exchange ideas and experience with each other 

  • Live within 10-15 miles of vacancy 

  • Punctual  



This is an office-based role and the successful candidate will possess excellent communication skills and maintain a pleasant and professional manner at all times.

Good time keeping, an attention to detail, accuracy, commitment and the desire to produce work of an exceptional standard are essential.



Future Prospects :

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


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