Job Description
Key Responsibilities:
- Engage and communicate with your customer in coordination with their needs and requirements.
- Stakeholder management: Ensuring the customer and internal representatives are aware of the current position in the onboarding process and upcoming milestones.
- Online Enablement: Drive online and eMedia tool enablement and adoption. Assist customer with registration and enrolment for Verizon Enterprise Center (VEC) Tools and other online solutions provided to the customer.
- Leverage tools and technology to improve the customer experience
- Set realistic expectations at the start and ensure any changes to expected timelines are communicated
- Provide guidance and oversight of the new order from contract signature to first bill review
- Intervene and escalate with a sense of urgency when issues arise and take accountability for resolution
- Represent Verizon with professionalism and integrity at all times.
- Communicate back to sales team any pertinent customer feedback, concerns or opportunities.
- Feedback process gaps and opportunities into the continual service improvement process.
- Personal Development: Be responsible for your own career progression and participation in training initiatives as agreed in 1-2-1 sessions with Mgmt.
Personal Qualities :
An enthusiastic and professional attitude and commitment to learning new skills.
Skills Required :
Required Skills:
- Strong people skills, with the ability to engage Clients and internal stakeholders
- Strong customer facing skills with the ability build & foster client relationships
- A friendly and outgoing personality
- Customer focused
- Positive ‘can-do’ attitude with passion to deliver
- Motivated and proactive
- Takes responsibility
- Organised and professional
- Flexibility and decisiveness: leading by example, forward thinking
Future Prospects :
Benefits:
Social and friendly environment with an on-site gym, dress down Friday, staff parking on site and a clear route for progression within the business; 'sky's the limit!'
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