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Service Manager Apprentice - 14462

Verizon Uk Limited
Pay: £18,000.00 Text
Location: Berkshire Reading United Kingdom
Category: Entry Level
Available from: Apr 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02607210
2018-02-22 2018-04-22

Job Description

Key Responsibilities:




  • Engage and communicate with your customer in coordination with their needs and requirements.

  • Stakeholder management: Ensuring the customer and internal representatives are aware of the current position in the onboarding process and upcoming milestones.

  • Online Enablement: Drive online and eMedia tool enablement and adoption. Assist customer with registration and enrolment for Verizon Enterprise Center (VEC) Tools and other online solutions provided to the customer.

  • Leverage tools and technology to improve the customer experience

  • Set realistic expectations at the start and ensure any changes to expected timelines are communicated

  • Provide guidance and oversight of the new order from contract signature to first bill review

  • Intervene and escalate with a sense of urgency when issues arise and take accountability for resolution

  • Represent Verizon with professionalism and integrity at all times.

  • Communicate back to sales team any pertinent customer feedback, concerns or opportunities.

  • Feedback process gaps and opportunities into the continual service improvement process.

  • Personal Development: Be responsible for your own career progression and participation in training initiatives as agreed in 1-2-1 sessions with Mgmt.


Personal Qualities :

An enthusiastic and professional attitude and commitment to learning new skills.



Skills Required :

Required Skills:




  • Strong people skills, with the ability to engage Clients and internal stakeholders

  • Strong customer facing skills with the ability build & foster client relationships

  • A friendly and outgoing personality

  • Customer focused

  • Positive ‘can-do’ attitude with passion to deliver

  • Motivated and proactive

  • Takes responsibility

  • Organised and professional

  • Flexibility and decisiveness: leading by example, forward thinking



Future Prospects :

Benefits:



Social and friendly environment with an on-site gym, dress down Friday, staff parking on site and a clear route for progression within the business; 'sky's the limit!'


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