Job Description
Parts advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
Duties may vary from employer to employer but will typically include:
- Advising customers on how to solve a problem with their vehicle
- Taking orders from customers both face to face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices for parts sold
- Liaison with other members of staff
Customers may include members of the public, service departments of dealerships, and garages.
Subjects covered by our learning modules are:
- Health and Safety
- Handling and receiving stock, storing parts, workplace security
- Assembling orders, loading goods, delivering parts
- Stock control and parts interpretation
- Telephone skills
- Customer awareness and complaint handling
- Consumer law and processing payment transactions
- Motor vehicle knowledge
- Improving customer service
- Selling parts
- Commercial awareness
- Stock management
- Parts finance
Personal Qualities :
You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme. You must be willing to learn in hands on environment and will need to be confident with your IT skills.
Skills Required :
Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.
Future Prospects :
Possibility of full time career/further training
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