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Customer Service Advisor Apprenticeship

Citroen U K Ltd
Pay: £180.00 - £200.00 Text
Location: Essex Chelmsford United Kingdom
Category: Entry Level
Available from: Mar 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02606494
2018-02-21 2018-03-16

Job Description

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor actually do?



The Customer Service Advisor role varies slightly by employer based upon the specific needs to the location. The below explanation is therefore a guide to support you in understanding what the role might entail.



A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:




  • Interpreting customer concerns and comments and liaising with technicians

  • Booking/scheduling vehicle services

  • Liaising with customers about any additional work required

  • Estimating time and costs associated with repairs

  • Handling customer complaints

  • Responding to customer requests

  • Tracking the vehicle through the workshop


Personal Qualities :

  • Willingness to learn

  • Team working/working with others

  • Motivation for the role/automotive and engineering interest

  • Personal responsibility and career ownership

  • Problem solving



Skills Required :

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a Willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.



The Peugeot Citroen DS Academy commit to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.  That is why when it comes to selecting the right people to become Peugeot Citroen DS apprentices, it’s as much about attitude as it is about vocational and academic success. That’s why in addition to the qualifications we require from you, we’ll also look for you to possess the following key behaviours. From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your role at Peugeot Citroen DS and will be assessed throughout the application process.



Future Prospects :

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification. This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.


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